I had a productive stay at Novotel. The staff were exceptional—very attentive and efficient in assisting with my business needs. The room was spacious and well-designed, providing a comfortable atmosphere for working. The breakfast offered a vast selection of items, which helped fuel my long workdays. The nearby metro stations made it easy to navigate the city after hours.

Had a fantastic time with friends! We enjoyed the Royal Palace and the beautiful Retiro Park. Our room was great, and the staff made us feel welcome. One tip, take the bus for a quicker trip to the city center. Definitely recommend it for a relaxing getaway!

The only downside was a rude bartender we encountered during our stay. It really put a damper on our experience in the evenings.

My kids wished there were longer hours for the pool bar.

I had a wonderful stay with my family for 4 nights. The pool area was enjoyable and clean. Quick public transport access made it easy to explore. The reception team was warm and helpful. I appreciated the modern design throughout.

easy access to parks and cultural gems near the hotel

I absolutely loved how I could easily stroll to El Retiro Park, just about 3.5 km away, where I enjoyed some tranquil moments among the lush greenery, and the friendly staff really made each morning special with a delightful breakfast experience on the terrace, allowing me to start my day on a high note.

The hotel had a lovely modern decor, making it easy for seniors like me to navigate. The spacious lobby areas felt welcoming, and the staff were incredibly friendly, helping with recommendations that enriched our stay!

More accessible dining options during early hours.

I enjoyed my stay at the Novotel in Madrid. The pool area looked nice and was clean, perfect for kids. Quick public transport access helped us explore the city easily. The reception team made check-in smooth and was super friendly. The room itself was spacious and offered a comfortable bed. A plus was the variety of pillows which ensured a good night's sleep. The breakfast had a decent selection, but could use a few more options. On the downside, the magnetic room cards caused frustration since they kept losing access. The location isn’t central, a bit of a trek with kids in tow. It also shared elevators with Ibis guests, making waits longer at times.

I appreciated the modern decor and spacious lobby areas, making it easy for seniors to navigate. The staff was exceptionally friendly, assisting with any needs and offering great recommendations for nearby attractions, which enriched my stay.

Improved breakfast timing would benefit early risers.

We had an excellent time at this hotel! The kids loved the pool, and the room was super comfortable with great air conditioning. Plus, the nearby bus stop was super convenient for getting around easily.

Comfortable rooms and fantastic staff!

I had a wonderful 2-night stay in a Superior Queen Room. The cleanliness of the room was impeccable, and the hot, powerful showers were definitely a highlight. The staff were incredibly friendly and went out of their way to make my experience enjoyable. However, the breakfast could use a few more options to make it even better.

Quick and comfy stay!

Checking in was super easy and the room was pretty comfortable, just like other places I've stayed. It's located in a quiet area, but it's a bit far from restaurants. The dining service was slow, we waited for ages for our drinks after dinner. Still, nice hotel overall with a decent breakfast option.

The breakfast featured exceptional pastries and a good variety, providing a nice start to the day. However, the chaotic check-in process left lingering frustration. The shared elevators often resulted in long waits, and the shower drainage issue caused discomfort during our stay, reflecting poorly on maintenance. Lastly, the location did not offer easy access to key attractions, making it less than ideal for exploring.